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Return Policy

Updated on: June 11th 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


If for any reason you are not 100% satisfied with your order, we will gladly offer:

  • A 100% guaranteed refund for the value of the merchandise
  • An exchange of your product for another one
  • A replacement of your product for another one, corresponding to your expectations in quality
  • Please check the products immediately upon the receipt, all claims (related to product appearance, count, package, etc.) shall be accepted within 10 business days after the delivery.
    Products that passed through the incoming inspection can be returned within the first 30 days of purchase. All purchases returned within 30-60 days after shipment are subject to a 10% restocking charge. No returns are accepted after 60 days.

Please note:

All returned items must be in a new and unused condition, with all original tags and labels attached. We inspect all returned products. If the product isn’t the one you ordered or is in a condition that doesn’t match the return reason, you will be assessed a return fee and may have the item sent back to you. Sterile and disposable products, instruments damaged beyond repair, special orders, discontinued and sale items are not subject to returns. Original shipping and handling fees are non-refundable. If your instruments (products of DEHT or other manufacturers) are damaged, we will gladly offer you a repair service.

Our repair experts will ensure if the damaged items are due for service. The instruments should be sterilized before returning. During the repair process, the price of service may be altered and/or the instrument may be beyond repair.

Return Process

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item securely in its original packaging and the return form provided, them mail your return to the following address:

  • Attn: Returns
  • RMA number #
  • Divine Eyemed and Healthcare Technologies
  • Shop no 29, First Floor, P and R Complex, Civil Lines, Jalandhar (Pb) 144001 India

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged:
- Opened, damaged
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Sale items are Final sale and cannot be returned.


If you have any questions concerning our return policy, please contact us at:

+91-9878421493, 0181-3501192

Product Returns

Please complete the form below to request an RMA number


    It doesn't happen often, but occasionally there is a price error in our store! We reserve the right to make price corrections in these instances. Of course we will inform you and see if you want to proceed with said correction or, we are happy to provide a full refund on request


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